FAQ

 

As we are currently a very small team. Our delivery day is on Wednesday. However, alternate days can be arranged, just contact Pete.

Pickups are available currently 3-9pm Monday, Tuesday, Thursday and Friday. (Except for the first Monday of each month). Hopefully will be able to expand delivery times in the future.

Minimum order of $65 for delivery (no minimum for pickup), for orders under $200, as long as here is someone to receive the items delivery will be free of charge. For orders over $200 the items will come in a woolpack insulated box free of charge which can last for up to 24 hours.

 

No accounts needed as you can check out as a guest on shopify.

 

Deliveries

It doesn’t matter if you’re not home when we deliver as the boxes are insulated with ice packs and can keep your food frozen for extended periods of time. Please leave detailed instructions if we cannot leave your produce in a safe place.

Please check orders in the confirmation email and make sure the details are correct. If you have not received an email please contact Pete at petescookingau@gmail.com.

If you do not leave detailed instructions and/or there is no one responding at designated place for the delivery and we cannot safely leave the product, we can reserve the right to charge for the failed delivery to the cost of $25 and arrange for delivery on an alternate date.

Please note that once delivered as per instructions, you will be responsible for the products whether it is theft or spoilage. Please promptly freezing/refrigerate items once delivered

If there are items missing or problems with the items delivered, please contact Pete's within 24 hours of delivery.

When are last orders for delivery?

10pm Tuesday for Wednesday delivery.

Cancellations and modifications to order.

Yes, email petescookingau@gmail.com before 6am on Wednesday for modifications or cancellation.

 Is there commitment or contract to buy weekly?

No, but we’d love for you to enjoy our food weekly though!

Can I return a delivery?

No, unfortunately due to health regulations once we have delivered, we cannot accept returns.

 Does Pete’s deliver to your area and when?

Our delivery days are Wednesday.

Check on the map to see the suburbs Pete’s are currently delivering to.

Call Pete on 0493125739 for alternate days or if you’re just shy of the borders!

 

Can we pick up?

Yes you can, Pete will be in the kitchen on Monday, Tuesday, Thursday and Friday. Pickups are available at 310 Crown St, Darlinghurst on Monday, Tuesday, Thursday and Friday 3-9pm. Saturday can be arranged with sufficient prior arrangement.

Every first Monday of the month Pete's will be at Miller's Point Market and no pickups available.

 

Is Pete’s meats Halal?

Yes, Our current suppliers of beef is The Meat’s Station and Poultry from YCC are Halal. Be aware though many of Pete’s dishes do contain speck and pancetta. Please read the ingredient list for each product and they will have notifications on the labels.

 

Reheating instructions

Do not heat with the plastic lid covering the product, please remove lid and place a paper towel and cover when reheating with a microwave.

All meals will come with reheating/cooking instructions.

Majority of meals are precooked and can be reheated/cooked straight from the freezer, but most will be better defrosted. There will be instructions on the meals if you are reheating or cooking straight from the freezer.

Always make sure you the food is heated 70C or above to make it nice and hot.

Meals can generally be stored in the freezer for at least 4-5 months, check the best before date on the label of the product.

Allergens:

We have allergen labeling and warnings on all our products, please carefully read the ingredient and allergen on the labels of our product as well as the detailed product description on our website. We make all efforts to be free of cross contamination, but our kitchen does handle dairy, soy, gluten, seeds, nuts, seafood and eggs.

Products & website

If any products are unavailable at the time of ordering, we will contact you as soon as possible to make arrangement for an alternate product or refund for the particular item.